Paw Prints

Returning to Normal: Helping Clients and Their Pets Prepare

By Crazy Dog Staff

The year 2020 was challenging for most of us, with one notable exception: pets. Not only did a record number of dogs and cats get adopted into new, loving homes, but established pets enjoyed the 24/7 companionship of their families. Many folks worked and attended school remotely, with everyone taking breaks throughout the day to lavish Fido and Fluffy with attention.

However, this new normal will eventually come to an end. As state and city governments begin to lift COVID-19 restrictions and people prepare to return to the workplace, one big concern many pet owners share is how their dogs and cats will fare when they’re back to being left at home alone for most of the day. After all, many pets adopted during the pandemic never experienced the “old normal” and have no idea that in many households, family members typically leave for work or school in the morning and are gone the better part of the day.

A survey conducted by Rover.com found that a majority of dog owners (58 percent) are worried about their pets experiencing separation anxiety when they return to work, and 63 percent said they think their dogs will suffer stress once they start leaving home more often. The Wall Street Journal tells of one office returnee who was so anxious about leaving her dog that she had her teenage daughter, who was still attending remote classes, arrange Facetime calls several times a day.

It’s unclear whether these “visits” did more to relieve the dog’s or owner’s separation anxiety. Still, it does illustrate the depth of concern many people have about leaving their pets when they move back into a normal routine. This is where you, as dog trainers and pet professionals, can step in and offer help and support to nervous owners. You can show clients how to prepare their pet for the family’s eventual return to work and school—and make the transition back to normalcy as anxiety-free and happy as possible for everyone.

Gradual Social Distancing

The key to a successful transition is to start prepping the pet for the new routine before work or school schedules change. You could suggest to your clients that they begin by gradually social distancing themselves from their dog or cat. In many cases, the pet might have spent months curled up beside a family member with little or no physical separation. Instruct your clients to instill a sense of independence in their pets by spending small amounts of time away from them—going into a separate room, closing the door, stepping outside, etc.

These sessions should be very brief at first, lasting just a few minutes. Upon reuniting, your clients should praise their pets enthusiastically and give them a treat. Distancing exercises should be done throughout the day, gradually increasing the amount of time spent apart. Eventually, your clients should work up to leaving their home, going for a walk or a short drive. This way, the pet will get used to being left alone at home, secure in the knowledge her owner will return.

As with any behavior-shaping exercise, positive reinforcement is essential to weaning pets from constant togetherness and helping them overcome separation anxiety. For example, the rewards should be extra delicious and used only for social distancing exercises so that the dog will develop a special association with the owner’s absence. We suggest our Crazy Dog® Mini Train-Me! Treats, which are used and recommended by leading professional trainers nationwide, because dogs find their taste and aroma so appealing. They come in yummy Bacon, Beef and Chicken flavors and real meat is their No. 1 ingredient. And because they contain only 1.5 calories per treat, they can be given repeatedly many times throughout the day, as is recommended for effective social distanced training.

Ease into a Routine

Along with social distancing, your clients should start easing back into a daily routine similar to the one they’ll be following when they return to their “normal” lives. As months of WFH dragged on, many of us have slipped out of a consistent routine, but now is the time to reverse course. Your clients should start getting up when they typically would for work and go through their usual morning routine. 

Dogs and cats should be put on a schedule where they are fed and walked or played with at the same time they will be when the family returns to work. If a client plans to use a dog walker or a pet sitter for midday visits, now is the time to introduce them.

One activity your clients should include in the daily routine is at least 15 minutes of brisk exercise—walking, running or vigorous play—before they leave the house in the morning. This will help pets burn off excess energy and remain calmer and more relaxed throughout the day.

There are other things your clients can provide to keep their pets calm, happy, and busy during the workday. Interactive toys that can be stuffed with treats to keep dogs and cats challenged and occupied. Leaving on music or the TV can be comforting to some pets. There are also numerous animal videos available that are designed to keep pets engaged while watching TV.

Pet Cams: A Helpful Tool

One of the best pieces of advice trainers can give to returning-to-work clients is to invest in a pet cam. This will allow owners to monitor their pet’s behavior and alert them to signs of stress and separation anxiety such as panting, pacing, whining/meowing, chewing and other destructive behavior. For example, if a dog tends to chew on a particular sofa pillow, the owner can move it out of his pet’s reach.

A pet cam can also be a valuable tool in determining which things make a pet happiest while home alone. Owners can see how their dog or cat reacts to different interactive and puzzle toys, which ones are her favorites, whether she likes watching videos, where she feels the coziest sleeping, etc. This will allow them to provide more of the things that make their pet feel safe and happy.

They can also see how their pet responds to dog walkers and sitters they have hired and how these individuals treat her. Not to be underestimated, having a pet cam can help owners deal with their own separation anxiety. After all, they too have to adjust to no longer being with their pets 24/7, and just “seeing” them during the workday can lift their spirits immeasurably.

In addition to helping owners prepare their pets for new routines, you might want to consider offering other support services that will likely be in demand, such as dog walking and pet sitting. In addition, many pet-related opportunities will likely arise as the world returns to “normal.” By innovating and offering solutions that meet today’s owners’ needs, you can create a win-win situation for yourself and your clients.

Sherri Collins

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